Spierings said the latest problem originated in a pipe at a factory in New Zealand that was seldom used, so normal cleaning was not sufficient to sanitize it. Fonterra discovered in March that some whey protein concentrate, sold on to customers in May, was contaminated. It immediately began testing, but as most of the bacteria's strains are benign, the company only traced the harmful strain last month. Customers were informed on July 31. "The supply chain for infant nutrition powder takes a long time, with many steps," Spierings said. The affected plant was closed for cleaning after the possibility of a problem was discovered, Spierings said, adding the problem was isolated to that factory. He said he was confident all contaminated products had been found. DISCLOSURE DELAYS New Zealand Prime Minister John Key questioned why Fonterra took so long to disclose the contamination. "When ... your whole business is about food safety and food quality, you'd think they'd take such a precautionary view to these things and say if it's testing for some reason in an odd way that (the product) would just be discarded till they're absolutely sure it's right," he said, noting Fonterra is New Zealand's flagship and the issue went right to the "heart of undermining consumer confidence". In China, the official Xinhua news agency said Fonterra might have gained some credit had it moved quickly to recall the affected produce.
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